# HESK™ PHP Help Desk Software

Version: 2.8.2 from 5th July 2018 Developed by: Klemen Stirn Help Desk Software HESK Free PHP Scripts | HESK documentation Step by step guide Quick guide Changelog

## HESK QUICK START GUIDE

- Install HESK
- Upgrade from old HESK version
- Help & Support
- Email piping
- Customize HESK
  - Customize the look
  - Customize emails
  - Translate HESK to your language
- Misc...

## » Install HESK

1. Upload HESK files to your server (http://www.example.com/helpdesk)

2. Open install directory in your browser (http://www.example.com/helpdesk/install)

3. Click INSTALL HESK and follow the steps to check requirements and setup MySQL

4. Delete the install directory.

5. Open admin directory (http://www.example.com/helpdesk/admin)

6. The customer interface is at http://www.example.com/helpdesk

7. Things to do next:

   - Profile - set your name, email, signature and a new password.
   - Settings - set website URL, title and get familiar with HESK settings.
   - Categories - create help desk categories/departments.
   - Users - create new staff accounts.
   - Knowledgebase - create knowledgebase (FAQ) categories and articles.
   - Canned - set reply templates (canned responses).

8. Support HESK development by purchasing a license

9. Good luck using HESK!

## » Upgrade from old HESK version

Known upgrade issues:

- HESK language may be reset to English if new text was added.
- Passwords may not work after upgrade from very old versions (reset password).
- If you purchased a license you may need to download a new license.

Upgrade steps:

1. BACKUP YOUR EXISTING HESK DATABASE AND FILES
   ... or don't blame me if something goes wrong.

2. Upload all HESK files to your server EXCEPT these ones (do NOT upload these files):
   - hesk_settings.inc.php
   - header.txt
   - footer.txt

3. Open install directory in your browser (http://www.example.com/helpdesk/install)

4. Click UPDATE HESK and follow instructions to update MySQL tables.

5. Delete the install directory.

6. Open admin panel (http://www.example.com/helpdesk/admin) and login with your username. If the password doesn't work anymore try reseting it.

7. Test HESK to make sure the upgrade was successful and everything works. You may need to modify your Help Desk title and Custom field settings if they are not displaying correctly.

8. If you are using Email piping, set "From:" email in your HESK settings to your email piping address, because HESK now allows customers to reply to tickets by replying to the notification email.

   If you own a HESK license you might need to download a new one.

   If not, consider supporting HESK by purchasing a license.

9. Good luck using HESK!

## » Help & Support

1. Read help section in the Step by step guide

2. Visit HESK Knowledgebase

3. Search HESK Support forum (username: php password: php)

## » Email piping

HESK supports email piping and POP3 fetching, two methods of creating tickets from incoming emails.

To enable email piping for your help desk follow this email piping tutorial.

To use POP3 fetching instead (might be easier) read setting up POP3 fetching.

## » Customize the look

- HTML code to be used throughout HESK may be pasted into header.txt and footer.txt files.

- HESK images are in the img folder.

- Style (CSS) code is in the hesk_style.css file.

- More information can be found in this KB article.

## » Translate HESK to your language

Thanks to our users, who help translate HESK free of charge, multiple languages are available for HESK:

HESK language packs

## » Customize email messages

To customize email messages sent by HESK read Customize email templates.

## » More FREE PHP Scripts

Get more FREE PHP scripts here: PHP Scripts.

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